Favicon

Addiction

Burnout

Wellbeing

By Erich Schoeman | Clinical Psychologist
Do you want a relationship that is close, works well and is full of understanding, support and fun? Let’s look at one of the key components to this – communication. It is one of the most spoken about topics in relationships. Most couples have heard, at some point, that communication is important and if you do not communicate well, your relationship will struggle. Yet, despite hearing this repeatedly, many couples still find themselves stuck in patterns that leave them feeling misunderstood, frustrated, or distant.
The difficulty is not a lack of awareness of the importance of communication. It is a lack of understanding of what communication actually is, because communication is not simply something you do in a relationship. It is the relationship.
You Cannot Not Communicate
In psychology, there is a well-known principle that states: you cannot not communicate. Every word, every tone, every gesture, every silence communicates something. Even when you say nothing, you are still saying something.
The way you look at your partner, the way you respond, the way you withdraw, the way you engage, all of it carries meaning. All of it has an impact.
This is where many couples underestimate the power of their interaction. They assume that only their words matter, but in reality, their entire way of being with one another communicates something and over time, that communication forms a pattern.
The Dance That Becomes a Pattern
Couples develop what we might call a relational “dance”. One person speaks in a certain way. The other responds in a certain way. Over time, this interaction becomes predictable and patterned. Eventually, it becomes ingrained. Like a record that plays the same groove over and over again.
If that pattern is healthy, it builds connection, safety, and intimacy. If it is unhealthy, it creates distance, misunderstanding, and emotional strain. Many couples do not realise that they are not simply reacting in the moment. They are reinforcing a pattern.
And that pattern is shaped by how they communicate.
More Than Words: The “How” of Communication
When we think about communication, we often focus on what we say. Our words are the core of the message and are important indeed. What is also important, but not always so highlighted, is how we say what we do, how we interact.
Tone of voice, posture, facial expression, timing, and choice of words all influence how a message is received. It affects the person you are interacting with directly. You may intend to communicate something meaningful, but if it is delivered in a harsh, unclear, or blaming way, it will not land as intended.
In many cases, the intention and the behaviour are not aligned. When that happens, confusion and conflict follow.
I have seen this discrepancy plenty of times in my own communication. As an example, if one intends to talk to someone about your frustration with them being late again, but the way it is said comes across as judgemental – ‘“You are always late. Why can’t you be on time. I am on time. You are an irresponsible latecomer”. This comment labels and blames them and their character and does not consider their specific situation or describe the facts and how it negatively affects you. It usually leads to some defensive reaction and an emotional court case! Taking responsibility and apologising is more difficult when you are attacked.
Maybe one could have said it a bit differently:
“I understand you had a delay today that made it difficult for you to be on time. However, I have noted over the last while that there is a pattern of coming late to appointments. It causes inconvenience to me and even conveys that my time is not important. I know that is not your intention, but it does affect me. Could you please attend to it?”
This is why communication requires intentional growth. It is not enough to feel something deeply and have good intentions. You must also learn how to express it clearly and constructively.
Clarity and Responsibility in Communication
To improve your communication, you will need to know the mechanics of it. How communication works. Here is a bit of theory crucial to informing your practice.
Every interaction involves two roles: a sender and a receiver. The responsibility of the sender is to communicate clearly. The responsibility of the receiver is to ensure they have understood correctly. Yet in many relationships, neither of these responsibilities are carried out well.
People assume they have been understood simply because they feel something strongly. Others assume they have understood correctly without checking. In so doing, misunderstanding begins.
A simple but powerful shift is to ask:
  1. “I want to make sure I expressed myself clearly. Could you please tell me what you heard me say”?
  2. “Am I understanding you correctly? I heard you say…”
This kind of clarification slows down the interaction, avoids misunderstandings and reduces unnecessary conflict.
From Blame to Expression
One of the most common breakdowns in communication is the use of blame. Statements such as “you never” or “you always” tend to push people away. They create defensiveness rather than openness.
A more effective approach is to express your experience.
To say:
“I feel…”
“I would appreciate…”
“This is important to me…”
This does not remove honesty. It changes the posture of communication. Instead of attacking, you are inviting understanding and that changes the emotional tone of the interaction.
Communication Styles: Effective and Ineffective
Each person develops a communication style over time. Some styles are effective. Others are not. Effective means they work to convey a message but also retain and even improve the relationship. They do not cause fights and misunderstandings.
Ineffective styles often include:
  1. Blaming or criticisingyou are the one that should change, I am not at fault. This is a stance of a victim since it dismisses one’s share in interactions. Being blind for your own share cripples you to experiencing relationship success.
  2. Controlling or demandingmy way or the highway. This is overpowering. This style has specific, rigid ways of doing things and doesn’t want to compromise or take other people into account. Other people will seek distance since they need to have agency of themselves.
  3. Withdrawing or shutting downI don’t like or agree with what you did/said, so I will not respond. Making conversation impossible is a way of controlling the interaction. It might be a defensive reaction, but is in essence self-centred. It doesn’t take ownership of one’s behaviour and act with assertiveness. It can lead to escalation and frustration with the other person, and resentment and self-pity with this person.
  4. Manipulating through guiltyou hurt me and I will make you feel guilty for it to pay you back or force you to change. This is the opposite of empathy. Self-pitying punishment and control of others, inducing guilt to get needs met is controlling and self-centred. It doesn’t respect other people’s boundaries.
  5. Being defensive or overly sensitiveyou hurt me by telling me what I do wrong. Not hearing others’ feelings and issues with you and taking it personally is manipulative. It makes it impossible for others to discuss dilemmas, since it is seen as a personal attack. This leads either to escalation by others (anger) or tip-toeing and forced pretence (since they can’t be honest and resolve issues).
These styles may be unintentional and come from past experiences or learned behaviours, but they tend to damage connection. With all of them, people on the receiving end become tired of accommodating and absorbing the style’s impact and eventually withdraw. This leaves the person alone and isolation is dangerous for mental health.
Effective communication, on the other hand, includes:
  1. Clarity in expression – not giving two contradicting messages at once, but one clear message. This leads to understanding and does not put people in a catch 22.
  2. Respect for the other person – not telling them what to do, allowing others to disagree with you, and meeting people half-way, or even better, collaborate. Respecting your own boundaries and theirs.
  3. Emotional awareness – of my own emotions and how I affect others. This person sees how they affect others and by adjusting taking inputs and doing introspection of their own style, they allow growth.
  4. Empathy – warm understanding of how others view a situation, even if I disagree. Remaining humble and non-judgemental will help to understand all the variables at play and inform one’s approach. It will draw people closer and foster trust.
  5. Consistency between intention and behaviour – trying to make sure I convey the message in the way I intend, not just the way I feel (provided your intentions are in line with God’s Word – to love), shows integrity of character but also avoids misunderstandings.
It is not about being perfect. It is about becoming more intentional and working at how you come across. These all lead to more trust, closeness and more success at working together, whether at home or work.
Listening: The Often-Neglected Skill
Communication is not only about speaking. It is equally about listening. Many people listen in order to respond. Very few listen in order to understand.
To truly listen means to:
  1. Give your full attention
  2. Seek to understand the other person’s experience
  3. Reflect back what you have heard
  4. Voice the logic of what you heard them say
  5. Voice the feelings you heard them communicate
When someone feels heard, something shifts. Defensiveness decreases and openness increases. Connection grows and this is often where intimacy begins.
Listening to another person in order to understand is a gift you are giving. It conveys respect because the conversation is not just all about you. It shows you care.
The Impact You Have on Each Other
Every interaction has an emotional impact. The way you speak to your partner can either draw them closer or push them away. This is a responsibility that cannot be avoided.
You cannot control how your partner responds, but you are responsible for how you communicate. Even in moments of frustration or hurt, the question remains:
“How am I choosing to respond?”
Because your response will shape what happens next.
A Biblical Perspective on Communication
Scripture speaks deeply into how we relate to one another. In 1 Peter 4:8, we are reminded:
“Above all, keep loving one another earnestly, since love covers a multitude of sins.”
Love is not merely a feeling. It is expressed in how we treat one another. It is seen in our tone, our patience, our willingness to listen, and our restraint when we feel provoked. Philippians 2 calls us to humility, to consider others, and to move away from self-centredness. These are not abstract ideals. They are deeply practical in the way we communicate daily.
For the Christian, communication is not only a relational skill. It is a spiritual practice. It reflects the condition of the heart.
Growth Takes Time and Intention
Learning to communicate well is not automatic. It is also not easy. Intentional growth will reap a lot of fruit, but will also ask you to value emotions and behaviour. In life there are many opportunities for love, joy and peace.
Yet, acquiring a close, functional and joyous relationship with your spouse and others takes work and patience. Knowing this emotional and relationship work will reap long lasting fruit gives you the motivation to push through the uncomfortable stages of growth.
It will require:
  1. Self-awareness – to know how you feel, speak and impact
  2. Feedback – to receive inputs from others on your communication
  3. Practice – patiently growing in a process of trial and error
  4. Humility – acknowledging your own mistakes
  5. And often, correction – receiving inputs when you make mistakes
It may feel unnatural at first. But over time, what feels intentional begins to feel natural. Just like learning any skill, repetition leads to growth. And as communication improves, so does the quality of the relationship.
God sees your willingness to change as being open to becoming more Christ-like. What could be of more value, and eternal value, than that?
A Final Thought
If communication is the relationship, then how you communicate matters more than you think.
Not only in moments of conflict, but in everyday interactions. In the small comments. In the tone you use. In the way you listen. Because over time, these small moments form a pattern. And that pattern becomes the relationship you experience.
The question is not whether you are communicating.
The question is how.